Return and Refund Policy

Refund & Return Policy

Last Updated: 1 January 2026

At Leather Patta, we are committed to delivering premium-quality products. If you are not fully satisfied with your purchase, please review our return and refund terms below.

1️⃣ Return Eligibility

We accept returns under the following conditions:

  • Return request must be raised within 7 days of delivery
  • Product must be unused, unworn, and in original condition
  • Original packaging, tags, and invoice must be included
  • Product must not be damaged due to misuse

Returns requested after 7 days of delivery will not be accepted.

2️⃣ Return Process

To initiate a return: 

Click: https://leatherpatta.com/apps/Exchange-Return

or

  1. Email us at: leatherpataa@gmail.com
  2. Mention your Order ID
  3. Share reason for return
  4. Attach product images (if applicable)

Once approved, our courier partner will arrange a pickup.

3️⃣ Return Charges

A ₹100 return processing fee will be deducted from the refund amount for all accepted returns.

This amount covers:

  • Reverse pickup logistics
  • Handling and inspection charges
  • Payment gateway charges

If the return is due to a defective or wrong product sent by us, no deduction will be applied.

4️⃣ Refund Policy

  • Refund will be initiated after product inspection.
  • Refund will be processed within 5–7 business days after approval.
  • Amount will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refund will be processed via bank transfer or UPI.
  • Please note:
  • Shipping charges (if any) are non-refundable.
  • ₹100 return processing fee will be deducted before issuing the refund.

5️⃣ Exchange Policy

  • Exchanges are subject to product availability.
  • Only size exchanges are allowed (if applicable).
  • If the requested product is unavailable, a refund will be issued after ₹100 deduction.

6️⃣ Non-Returnable Items

We do not accept returns for:

  • Used products
  • Products damaged by the customer
  • Items returned without original packaging

7️⃣ Damaged or Incorrect Product

If you receive:

  • A damaged product
  • A wrong product

Please notify us within 48 hours of delivery with clear images. We will arrange a free replacement or full refund.

8️⃣ Contact Information

For any return or refund queries:

📧 Email: leatherpatta@gmail.com
📞 Phone/WhatsApp: +91-828725458